Get Help With Your Bike

Tell us what is wrong with your bicycle and upload clear photos or videos. We will review the information and help you understand what is likely causing the problem and what you should do next.

The service is free, with no obligation to purchase anything.

How to Get the Best Possible Answer

The more information you provide, the easier it is for us to understand the problem and give you useful guidance.

Please include:

• The bicycle brand and model, if known
• A clear description of the problem
• When the problem started
• When it happens, such as while braking, pedalling, shifting gears, or riding over bumps
• Any unusual sounds, movement, resistance, or changes in performance
• Any recent repairs, adjustments, crashes, or changes to the bicycle
• Clear photos of the relevant area
• A short video if the problem involves sound or movement

You do not need to know the correct name of the part. Simply describe what you see, hear, and feel.

What Happens Next?

We will review the information you submit and provide guidance on:

• What is most likely causing the problem
• What should be checked or adjusted
• Whether you may be able to repair it yourself
• Whether replacement parts or tools may be needed
• Whether the bicycle should be inspected by a local workshop
• Whether it appears safe to continue riding

Our assessment is based entirely on the information, photos, and videos you provide. Some problems cannot be confirmed without inspecting the bicycle in person.

Do not ride the bicycle if the problem may affect the brakes, steering, wheels, frame, or any other safety-critical component.

The service is free and there is no obligation to purchase anything. Kurbelzahn clothing and products help fund the service and allow us to keep offering bicycle support to others.